Refund & Return Policy – NumoraTheLabel

At NumoraTheLabel, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the policy below.

Return Period

You have 30 days from the date of receiving your order to return an item. Items must be returned in their original condition, unworn, unused, and, where applicable, with the original tags attached.

Order not received

If your order has not arrived within our estimated 7–10 business day delivery window, please contact us at contact@numorathelabel.com with your order number and we will investigate with the carrier and arrange a reshipment or refund.

How to Start a Return

To register your return, please contact us by email or phone.

Email: contact@numorathelabel.com

Phone: +44 7424 732349 (Monday–Friday, 9:00 AM–5:00 PM GMT/BST)

Please include your order number and the reason for your return. Our team will provide you with further return instructions.

Return Destination

NumoraTheLabel is operated from the UK and works with a fulfilment partner based in Shenzhen, Guangdong, China. Depending on the product and fulfilment location, returns may need to be sent to a designated international returns facility, which may be located in China. The complete return address and destination country will be provided by our customer service team before you send the item.

Our registered business address at 128, City Road, London, EC1V 2NX, UNITED KINGDOM is used for administrative and legal correspondence only. It is not a returns facility.Do not send returns to our registered business address unless our customer service team has expressly instructed you to do so in writing.

Damaged or incorrect items

If your item arrives damaged, defective, or if you receive the wrong item, contact us within 48 hours of delivery at contact@numorathelabel.com with your order number and a photo of the item. We will arrange a free return and send you the correct item or issue a full refund, at no cost to you.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item received is defective, damaged, or incorrect.

Refunds

Once we have received and inspected your returned item, your refund will be processed within 10 business days. The purchase amount will be refunded via the original payment method used at checkout. Please note that the time required for a returned item to reach our facility may vary depending on the customer's location and the shipping carrier. Refunds can only be issued after the returned item has been received and inspected.

Exchanges

We accept exchanges for a different size or colour of the same item, subject to availability. If you would like to request an exchange, please contact customer service before returning your item.

Order Cancellation

Orders can be cancelled within 1 hour of being placed. After this period, orders may already be processed and can no longer be cancelled.

Contact Information

This online store is operated by: XWCOMMERCE LTD, a company registered in the United Kingdom. Under the brand name NumoraTheLabel.

Company Registration Number: 16779177

Company registered address: 128, City Road, London, EC1V 2NX, UNITED KINGDOM.

Email: contact@numorathelabel.com

Phone number: +44 7424 732349

Customer Service: Our Customer Service is available Monday to Friday, from 9:00 AM to 5:00 PM (GMT/BST). Our team aims to respond to all inquiries within 24 hours on business days.