Shipping Policy – NumoraTheLabel

Here you will find all the information about our shipping process. At NumoraTheLabel, we aim to deliver your order as quickly and smoothly as possible.

Shipping and Fulfillment

NumoraTheLabel is a direct-to-consumer (D2C) label, headquartered in the United Kingdom. We chose this D2C model specifically so we could work directly with specialist manufacturing partners and offer as wide and varied a collection as possible, rather than limiting our range to what a single local warehouse could hold. 

Orders may be prepared and shipped from different fulfillment locations depending on the product, stock availability and delivery destination. We work with our partners to ensure orders are prepared carefully and meet our expected quality standards before shipment.

Where we ship to

We currently ship to addresses within the United Kingdom only.

Shipping costs

Free shipping on all orders, with no minimum purchase. There are no hidden fees. The price you see at checkout is the final price. We cover any customs duties and import charges on your order, so you will never be asked to pay anything extra on delivery.

Processing time

1–2 business days. Orders placed after 11:00 PM (GMT/BST) are processed the next business day.

Delivery time

6–8 business days after dispatch, depending on destination and carrier.

Total time

Approximately 7–10 business days from order to delivery.

Tracking

As soon as your order ships, you'll receive an email with a tracking number. You can follow your parcel via the carrier's website (e.g. Royal Mail, Evri, DHL, UPS or the local partner carrier).

Delays

Occasionally delays happen due to customs, carrier congestion, weather, or other factors outside our control. We appreciate your patience, and our team is always happy to help chase a parcel.

Missing items

If any item is missing from your order, contact us at contact@numorathelabel.com within 48 hours of delivery with your order number and we will resolve it promptly — either by shipping the missing item or issuing a partial refund.

Contact & business information

This online store is operated by: XWCOMMERCE LTD, a company registered in the United Kingdom. Under the brand name NumoraTheLabel.

Company Registration Number: 16779177

Company registered address: 128, City Road, London, EC1V 2NX, UNITED KINGDOM.

Email: contact@numorathelabel.com

Phone number: +44 7424 732349

Customer Service: Our Customer Service is available Monday to Friday, from 9:00 AM to 5:00 PM (GMT/BST). Our team aims to respond to all inquiries within 24 hours on business days.